Legal

arrionplay Privacy Policy

This Privacy Policy explains what personal information arrionplay collects from players in the Philippines, how we use and protect that information, and what rights you have over your own data. We believe transparency is a basic part of a fair platform.

Last updated: June 2026

How We Handle Your Privacy

Six key areas that define how arrionplay treats your personal information.

Data We Collect

We collect only what is necessary: your name, Philippine mobile number, government ID details for KYC, payment information in PHP, and your activity on the platform. No unnecessary data is gathered.

SSL Encryption

All data transmitted between your device and arrionplay is protected by SSL encryption. This applies to account logins, KYC uploads, deposit and withdrawal requests, and every other interaction with the platform.

KYC and Identity

Identity documents submitted during KYC are used solely for age verification and fraud prevention. They are stored securely and are not shared with third parties except where required by law.

No Third-Party Selling

arrionplay does not sell, rent, or trade your personal data to third parties for marketing purposes. Data sharing with partners is limited to what is needed to operate the platform and process your transactions.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Requests can be submitted through the arrionplay support team and will be handled within a reasonable timeframe.

Cookies and Analytics

arrionplay uses cookies to maintain your session and improve platform performance. Analytics data is used in aggregate form to understand how players use the platform and to guide improvements.

1. Introduction

arrionplay ("we", "us", "our") is an online gaming and sports betting platform accessible at arrionplay.app, designed specifically for players in the Philippines. We are committed to protecting the personal information of everyone who registers and plays on our platform.

This Privacy Policy describes how arrionplay collects, uses, stores, and discloses your personal information when you use our website, mobile platform, and related services. It also explains the choices you have regarding your data and how to exercise your rights.

By creating an account or using the arrionplay platform, you acknowledge that you have read this Privacy Policy and understand how your data is handled. If you do not agree, please do not create an account or use the platform.

2. Information We Collect

arrionplay collects personal information in several ways: directly from you when you register, through your use of the platform, and through technical mechanisms such as cookies. The categories of information we collect include:

Account Registration Data

  • Full name as it appears on your government-issued ID
  • Philippine mobile number used for OTP verification
  • Date of birth (to verify the 21+ age requirement)
  • Username and encrypted password
  • Email address (if provided)

KYC Verification Data

  • Government-issued Philippine ID (e.g., PhilSys, driver's licence, passport)
  • Selfie or facial verification image submitted during the KYC process
  • Residential address as stated on your ID

Financial and Transaction Data

  • Deposit and withdrawal history in Philippine Peso (PHP)
  • Bank account or e-wallet details used for PHP transactions
  • Betting and gaming activity records, including bet amounts and outcomes

Technical and Usage Data

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Pages visited, features used, and session duration
  • Cookie identifiers and analytics data

3. How We Use Your Information

arrionplay uses the personal information we collect for the following purposes:

  • Account management – to create, maintain, and secure your account.
  • Identity verification – to confirm you meet the 21+ age requirement and to prevent fraud and duplicate accounts.
  • Transaction processing – to process deposits and withdrawals in PHP through your chosen payment method.
  • Platform operation – to deliver games, process bets, calculate winnings, and maintain the integrity of the platform.
  • Security and compliance – to detect and prevent unauthorised access, money laundering, and other prohibited activities.
  • Customer support – to respond to account queries, withdrawal issues, and other support requests.
  • Platform improvement – to analyse usage patterns in aggregate and improve the platform experience for Filipino players.
  • Legal obligations – to meet record-keeping, reporting, and other obligations under applicable law.

4. How We Share Your Information

arrionplay does not sell your personal information to third parties. We share data only in the following limited circumstances:

  • Payment processors – your payment details are shared with the Philippine bank or e-wallet provider you use to deposit or withdraw, solely to complete the transaction.
  • KYC verification partners – identity documents may be processed by a third-party verification service that operates under strict data security standards.
  • Game content providers – your account identifier may be shared with game providers to load your session and record your results, but not your full personal profile.
  • Legal and regulatory requirements – we may disclose information to relevant authorities if required by applicable law, court order, or to protect the rights and safety of other players or third parties.

Any third party that processes your data on behalf of arrionplay is required to handle it in a manner consistent with this Privacy Policy and applicable data protection standards.

5. Data Retention

arrionplay retains your personal information for as long as your account is active and for a reasonable period after account closure to meet legal, compliance, and fraud prevention obligations. Specific retention periods are determined by the type of data and applicable legal requirements.

Financial and transaction records are typically retained for a longer period to comply with record-keeping obligations. When data is no longer needed, it is securely deleted or anonymised.

6. Cookies and Tracking

arrionplay uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit a website. We use them for the following purposes:

  • Session cookies – keep you logged in during your current visit and maintain your game session state.
  • Security cookies – help detect suspicious login attempts and protect your account from unauthorised access.
  • Analytics cookies – collect aggregated, anonymous data about how players navigate the platform so we can identify areas for improvement.
  • Preference cookies – remember settings such as your preferred language or display options.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform, including your ability to stay logged in.

7. Data Security

arrionplay applies industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and our servers.
  • OTP (one-time password) verification for logins from new or unrecognised devices.
  • Restricted internal access to personal data on a need-to-know basis.
  • Regular security reviews and monitoring of platform systems.
  • Secure storage of KYC documents with access controls in place.

While we take these steps seriously, no online system is completely immune to risk. You are responsible for maintaining the confidentiality of your own login credentials. If you suspect your account has been accessed without your permission, contact us immediately at [email protected].

8. Your Privacy Rights

As a player on arrionplay, you have the following rights regarding your personal data:

Right What It Means
Access You can request a copy of the personal data arrionplay holds about you.
Correction You can ask us to correct inaccurate or incomplete information in your account.
Deletion You can request deletion of your personal data, subject to legal retention requirements.
Restriction You can ask us to limit how we use your data while a correction or objection is being reviewed.
Objection You can object to processing of your data for purposes beyond what is strictly necessary to operate your account.
Portability You can request your account data in a structured, commonly used format where technically feasible.

To exercise any of these rights, send a request to [email protected] with your account details and a description of what you are requesting. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

9. Protection of Minors

arrionplay strictly enforces a minimum age of 21 years for all players. The platform is not intended for use by anyone under this age. We verify age as part of the KYC process and will close any account where the player is found to be underage.

If you believe a minor has registered on the platform, please contact us immediately at [email protected] so we can take prompt action.

10. Third-Party Links

The arrionplay platform does not include links to external websites or third-party services beyond what is necessary to complete payment transactions. We are not responsible for the privacy practices of any external services you may access independently. This Privacy Policy applies only to the arrionplay platform at arrionplay.app.

11. Changes to This Privacy Policy

arrionplay may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, the updated policy will be posted on this page with a revised effective date. Continued use of the platform after changes are posted means you accept the updated policy.

We encourage you to review this page periodically, especially before making significant transactions or submitting personal documents.

12. Contact and Data Enquiries

If you have questions, concerns, or requests related to your privacy or this Policy, the arrionplay support team is available to help. Filipino players from Manila, Cebu, Davao, Quezon City, and across the country can reach us through the following channel:

Privacy and Data Enquiries

Email the arrionplay support team at [email protected]. Please include your registered account details and a clear description of your request so we can assist you as quickly as possible.

Related Policies

This Privacy Policy should be read together with the Terms and Conditions and the Responsible Gaming page, both of which form part of your agreement with arrionplay.

SSL Encrypted Platform

Every connection to arrionplay is protected by SSL encryption. Your data, KYC documents, and PHP transactions are transmitted securely at all times.

21+ Only. arrionplay is exclusively for players aged 21 and above. Age is verified through KYC before withdrawal access is granted. Underage accounts are closed immediately.

Ready to Get Started?

Create your free arrionplay account. Your data is handled responsibly from day one.

Register Free Already have an account? Login

Your Privacy Matters at arrionplay

We keep your data secure, never sell it, and give you full control over your information. Register today and play with confidence.